2020 Workforce Productivity in the North American Banking Sector

Workforce related expenses have been both the single largest contributor to non-interest expenses and the main driver behind rising operating expenses for all bank in recent years. Therefore, it’s important to understand the impact of human capital on business performance.


This summary report is a high-level workforce productivity and return on workforce benchmark analysis that includes historical performance trending and benchmarking of the workforce productivity of 41 of the top 50 Banks listed in North America between 2012 to 2019. 


Key takeaways include:


  • Labor costs are the single largest operating expense driving the cost-to-income-ratio (CIR) banking metric

  • Advanced metrics and measures used in the study link workforce investments to revenue and market value

  • Top 5 bank “Winners” grew in market cap by $20.5 Billion per bank on average vs flat market value for the others

  • In 2019, the gap between the top and bottom quartile banks increased by 33%

  • Prior studies suggest talent management decisions before, during and after financial crises significantly impact the likelihood and speed of recovery from COVID-19


Download this complimentary report to learn more.

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