Online Privacy Statement

The following paragraphs describe in more detail how HCMI may use your personal information.

 

Fulfilling your Transaction Request

If you request something from HCMI, for example, a product or service, a callback, or specific marketing materials, we will use the personal information you provide to fulfill your request. To help us do this, we may share information with others, for instance, HCMI's business partners, financial institutions, shipping companies, postal or government authorities, such as customs authorities, involved in fulfillment. We may also contact you as part of our customer satisfaction surveys or for market research purposes.

 

Personalizing your Experience on our Websites

We may use the personal information we collect about you to provide you with a personalized experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.

 

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.

 

We also might provide "Live Chat" sessions on our websites to assist you while you're navigating through our sites or forums where problems can be raised and solutions proposed; we will use personal information you provide in these sessions or in such forums in accordance with this Privacy Statement.

 

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization's employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this personal information; the conditions regarding the handling and processing of this data is covered by the applicable Terms of Use or other agreements between you and HCMI.

 

HCMI Cloud services

We may use information collected on your use of the HCMI Cloud services to allow us to: establish statistics about the usage and effectiveness of our software products and our HCMI Cloud services; improve and personalize your use and experience of our products and services; tailor our interactions with you; inform our clients on overall use of their products and services, and improve and develop our products and services.

 

Marketing

The personal information you provide to HCMI, as well as the personal information we have collected about you indirectly, may be used by HCMI for marketing purposes, i.e, to keep you informed about events, products, services and solutions that HCMI sells and which may complement an existing product portfolio.  You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to "Privacy Questions and Access" below).

 

Some of our offerings or events may be co-branded or sponsored by HCMI and third parties, such as business partners and solution providers, that use, resell or complement HCMI products or services. Offerings and events that are co-branded clearly indicate when such partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you.

 

If you choose to "Email This Page" to a friend or colleague, we might ask for their name and e-mail address. We will automatically send a one-time e-mail sharing the page you indicated, but will not use that information for other purposes.

 

Recruitment

In connection with a job application or inquiry, whether advertised on an HCMI website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout HCMI in order to address your inquiry or consider you for employment purposes.

 

Monitoring or Recording of Calls, Chats and Other Interactions

Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is HCMI's general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

 

Use of Information in the Social Computing Environment

HCMI provides social computing tools on some of its websites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.

 

When using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do.

 

Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, HCMI's, and other parties' rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside HCMI.

 

Protect the Rights and Property of HCMI and Others

We may also use or share your personal information to protect the rights or property of HCMI, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our websites.

​

Information for Business Partners

If you represent an HCMI business partner, you may visit HCMI websites intended specifically for HCMI business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and HCMI business partners generally. For instance, this may involve using your information to send you details of HCMI business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or HCMI clients or prospects. In connection with a particular transaction or program, we may also contact you as part of client satisfaction surveys or for market research purposes.

 

Information for Suppliers

If you represent an HCMI supplier, you may visit HCMI websites intended specifically for use by HCMI suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of HCMI, HCMI's business partners, clients, shipping companies, financial institutions and postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other HCMI suppliers generally.

 

Children

Unless otherwise indicated, our websites, products and services are not intended for use by children under the age of 16.