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Case Studies

UPS's How Leadership Affects Workforce Productivity

How Leadership Affects Workforce Productivity

UPS, a leader in international package shipping, wanted to know whether leadership competencies have a significant effect on group and individual performance, and if so, which competencies were most important among the leaders of their core and critical parts of the business.


This case study shows how HCMI was able to help UPS:

  • Confirm and quantify the relationship between leadership quality and organizational performance

  • Understand which competencies linked to outcomes such as Quality, Operating Cost, and Customer Scores

  • Identify areas for improvement with an ROI opportunity of up to $1.1 Billion


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